Shipping policy

Shipping Policy

Thank you for shopping with Hyalore. This policy explains how and when your order will be shipped.

Order Processing
Orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Times
Estimated delivery within the United States is typically 3–8 business days after processing, depending on your location and the carrier. Delivery times are estimates and are not guaranteed. Hyalore is not responsible for carrier delays once a package has left our facility.

Shipping Rates
Shipping costs, if any, are calculated and displayed at checkout. Promotional free-shipping offers, when available, will be applied automatically and may be subject to minimum order requirements or other conditions.

Order Tracking
Once your order ships, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to update.

Incorrect Addresses
Please ensure your shipping address is correct at checkout. Hyalore is not responsible for orders shipped to an incorrectly entered address. If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange reshipment; additional shipping charges may apply.

Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 15 days of the expected delivery date at support@hyalore.com so we can help resolve the issue.

International Shipping
At this time, Hyalore ships within the United States only. This policy will be updated if international shipping becomes available.

Contact
For any shipping questions, contact us at support@hyalore.com.