Privacy policy
Privacy Policy
Hyalore LLC ("Hyalore," "we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and your rights. By using our website, you agree to this policy.
Information We Collect
We collect information you provide directly — such as your name, email address, shipping address, billing information, and phone number when you place an order, create an account, or contact us. We also automatically collect certain information when you visit our site, including your IP address, device and browser type, pages viewed, and how you interact with our site, through cookies and similar technologies.
How We Use Your Information
We use your information to: process and fulfill orders; communicate with you about orders, products, and support; manage subscriptions and memberships; send marketing communications where permitted; prevent fraud and abuse; improve our website and products; and comply with legal obligations.
Payment Information
Payment card details are processed by our payment providers (such as Shopify Payments and other processors). We do not store full payment card numbers on our servers.
Cookies and Tracking
We use cookies and similar technologies to operate the site, remember preferences, analyze traffic, and support marketing. This may include third-party analytics and advertising tools. You can control cookies through your browser settings; disabling some cookies may affect site functionality.
How We Share Information
We do not sell your personal information for money. We share information only with: service providers who help us operate (shipping carriers, payment processors, email and analytics providers, subscription tools); advertising and analytics partners in connection with marketing; and authorities where required by law. These parties are permitted to use your information only to provide services to us.
Your Rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, or to opt out of certain marketing or data sharing. To exercise these rights, contact us at support@hyalore.com. You can unsubscribe from marketing emails at any time using the link in those emails.
Data Retention
We retain personal information as long as needed to fulfill the purposes described here, including legal, accounting, and reporting requirements.
Children's Privacy
Our website and products are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.
Changes to This Policy
We may update this policy from time to time. The "last updated" date reflects the current version. Continued use of the site after changes constitutes acceptance.
Contact
For privacy questions or requests: support@hyalore.com, Hyalore LLC, [BUSINESS ADDRESS].
Last updated: [DATE]