Refund policy

Refund & Return Policy

At Hyalore, we want you to be satisfied with your purchase. This policy explains our return, refund, and guarantee terms. By purchasing from us, you agree to the terms below.

90-Day Guarantee
We stand behind our products. If you are not satisfied with your Hyalore product, you may request a refund within 90 days of your delivery date, subject to the conditions in this policy. To request a refund under this guarantee, contact us at support@hyalore.com with your order number.

How to Start a Return or Refund
To begin, email support@hyalore.com with your order number and the reason for your request. Do not ship any product back to us until you have received return instructions. Returns sent without prior authorization may not be processed.

Condition of Returned Items
Because our products are personal-care and cosmetic items, we handle returns on a case-by-case basis for hygiene and safety reasons. We may request a photo of the product or packaging. We reserve the right to limit, decline, or adjust refunds for requests that fall outside this policy, including suspected abuse of our guarantee.

Refund Processing
Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or card issuer. Original shipping charges, if any, are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 15 days of delivery at support@hyalore.com. We will arrange a replacement or refund at no additional cost once verified.

Non-Returnable Situations
We may decline refunds where: the request is made after the 90-day window; the product was purchased from an unauthorized third-party reseller; or there is evidence of guarantee abuse, including repeated refund requests across multiple orders.

Subscriptions and Memberships
If you are enrolled in a subscription or membership, refunds and cancellations are governed by the terms presented at the time of enrollment and in our Terms of Service. You may cancel future subscription charges at any time by following the cancellation instructions in your account or by contacting support@hyalore.com. Cancellation stops future charges but does not automatically refund charges already processed.

Changes to This Policy
We reserve the right to update this policy at any time. The version in effect at the time of your purchase applies to that order.

Contact
Questions about returns or refunds: support@hyalore.com